These are general website and service terms. Specific projects, packages, retainers, Booth-to-Buyer engagements, or custom implementations may be governed by a separate proposal, service agreement, order form, or statement of work. If there is a conflict, the signed project-specific agreement controls.
1. Acceptance of Terms
By using this website, submitting a form, booking a consultation, communicating with SPPR Consultants, purchasing services, or entering into an engagement with us, you acknowledge that you have read, understood, and agreed to these Terms of Service and our Privacy Policy.
If you do not agree with these terms, please do not use our website or services.
2. Services
SPPR Consultants provides business consulting, marketing systems, CRM setup, automation, AI-powered communications, lead follow-up, reputation management, local visibility services, SEO/AEO support, website and funnel services, trade show lead-conversion systems, and related consulting or implementation services.
The specific services included in any engagement are defined in the applicable proposal, package description, invoice, service agreement, order form, or statement of work.
3. Proposals, Scope & Changes
Project scope, deliverables, timelines, fees, and included revisions may be described in a separate written agreement or proposal.
Work requested outside the agreed scope may require an additional fee, revised proposal, new statement of work, or written approval before implementation.
Delays caused by missing client materials, approvals, credentials, access, content, or decisions may affect delivery dates.
4. Fees, Billing & Payment
Fees are due according to the payment schedule stated in the applicable proposal, invoice, package, subscription, or service agreement.
Depending on the service, fees may include:
- One-time setup or implementation fees
- Monthly management or subscription fees
- Usage-based charges
- Third-party platform fees
- Additional location, integration, or customization fees
- Out-of-scope work approved by the client
Unless otherwise stated in writing, setup fees and completed work are non-refundable. Recurring services continue until canceled in accordance with the applicable agreement.
You are responsible for maintaining valid payment information and for any applicable taxes, transaction fees, or third-party usage charges associated with your services.
5. Client Responsibilities
Clients are responsible for providing accurate and timely information necessary for us to perform the agreed services. This may include:
- Business information, branding, service descriptions, and policies
- Account credentials or authorized platform access
- Approved messaging, offers, FAQs, and communication restrictions
- Timely review and approval of requested materials
- Compliance information relevant to the client's industry
- Appropriate consent records for customer or prospect communications
Clients are responsible for reviewing and approving business-specific claims, offers, pricing, disclaimers, policies, and regulated-industry content before publication or use.
6. Email, Phone & SMS Communications
By providing contact information and requesting information or services, you authorize us to contact you regarding your inquiry, appointments, services, account, proposal, or engagement.
Marketing email or SMS communications will be sent only where permitted by applicable law and consent requirements. SMS consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of marketing text messages and HELP for assistance.
Clients using SPPR Consultants systems to communicate with their own customers or prospects are responsible for obtaining appropriate consent and complying with applicable telecommunications, privacy, marketing, and industry-specific requirements.
7. Third-Party Platforms & Services
Our services may rely on or integrate with third-party platforms, including CRM systems, website providers, payment processors, email and SMS providers, artificial intelligence services, social networks, search engines, directory services, scheduling platforms, analytics providers, and other software.
SPPR Consultants does not control third-party platforms and is not responsible for their outages, changes, account suspensions, pricing changes, policy changes, data practices, feature availability, or service interruptions.
Clients may be required to accept separate third-party terms and pay third-party fees directly.
8. Artificial Intelligence & Automation
Some services may use artificial intelligence, automated workflows, conversational agents, voice AI, content-generation tools, lead scoring, or other automated technologies.
AI-generated or automated output may occasionally be incomplete, inaccurate, or inappropriate for a particular situation. Clients are responsible for reviewing business-critical, regulated, legal, medical, financial, or other sensitive content before relying on or publishing it.
Where AI Employees or automated communication systems are deployed, their approved knowledge, escalation rules, messaging restrictions, and operating boundaries should be defined as part of implementation.
9. Intellectual Property
Unless otherwise stated in a written agreement, SPPR Consultants retains ownership of its pre-existing intellectual property, methodologies, frameworks, templates, automation logic, reusable workflows, processes, know-how, training materials, and proprietary systems.
Upon full payment, clients may receive rights to use final project deliverables created specifically for their business as stated in the applicable agreement.
Third-party software, stock assets, fonts, plugins, APIs, integrations, and licensed content remain subject to the terms of their respective owners.
10. Confidentiality
Each party agrees to use reasonable care to protect non-public confidential information received from the other party and to use that information only for legitimate purposes related to the engagement.
Confidential information does not include information that is publicly available, independently developed, lawfully received from another source, or required to be disclosed by law.
11. No Guaranteed Results
Marketing, automation, search visibility, reputation management, lead generation, conversion, and AI systems depend on many factors outside our control.
SPPR Consultants does not guarantee specific revenue, lead volume, search rankings, map positions, review volume, appointment volume, conversion rates, sales results, or return on investment.
Examples, projections, reports, case studies, benchmarks, and estimated outcomes are illustrative and should not be interpreted as guarantees.
12. Cancellation & Termination
Cancellation terms for paid services are governed by the applicable proposal, subscription, service agreement, order form, or package terms.
We may suspend or terminate services for non-payment, misuse of systems, unlawful activity, violation of platform policies, abusive conduct, security risks, or material breach of an agreement.
Upon termination, outstanding fees remain due. Access to systems, software, subscriptions, or managed services may end when the engagement terminates.
13. Limitation of Liability
To the fullest extent permitted by law, SPPR Consultants will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunities, lost data, loss of goodwill, or business interruption arising from or related to the website or services.
To the fullest extent permitted by law, our aggregate liability arising from a particular engagement will not exceed the amount paid to SPPR Consultants for the specific services giving rise to the claim during the three months immediately preceding the event giving rise to liability, unless a separate signed agreement states otherwise.
14. Indemnification
You agree to indemnify and hold harmless SPPR Consultants and its owners, contractors, service providers, and representatives from claims, losses, liabilities, damages, and reasonable expenses arising from your misuse of the services, violation of applicable law, infringement of third-party rights, unauthorized messaging, inaccurate client-provided information, or breach of these terms.
15. Website Use
You agree not to misuse this website, interfere with its operation, attempt unauthorized access, introduce malicious code, scrape protected content, impersonate others, or use the website for unlawful purposes.
16. Privacy
Your use of this website and our services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
17. Governing Law
These Terms of Service are governed by the laws of the State of California, without regard to conflict-of-law principles, unless a separate written agreement specifies otherwise.
Any dispute relating to these general website terms will be brought in a court of competent jurisdiction in California, subject to any different dispute-resolution provision contained in a signed project-specific agreement.
18. Severability
If any provision of these terms is found unenforceable, the remaining provisions will remain in full force and effect.
19. No Waiver
Failure to enforce any provision of these terms does not waive our right to enforce that provision or any other provision later.
20. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, business practices, technology, or legal requirements. Updated terms will be posted on this page with a revised “Last updated” date.
21. Contact Us
Questions regarding these Terms of Service may be directed to:
SPPR Consultants
Email: [email protected]
Phone: 805-970-4185
Website: spprconsultants.com